Terms of service

1. General Information

Faithful Little Pieces is a South African-based brand offering handmade skincare, haircare, and personal care products. All products are made with care using natural and/or cosmetic-grade ingredients.

2. Product Use & Disclaimer

  • All products are for external use only.

  • Results may vary from person to person.

  • Always perform a patch test before using any new product.

  • Our products are not intended to diagnose, treat, or cure any medical conditions.

  • Please consult with a healthcare professional if you have sensitive skin, allergies, or are pregnant.

3. Orders & Payments

  • Orders are only processed once full payment is received.

  • We reserve the right to cancel any order at our discretion (e.g. in case of stock errors or non-payment).

4. Shipping & Delivery

  • Please refer to our Shipping Policy for details on shipping timelines and delivery terms.

  • Faithful Little Pieces is not responsible for delays caused by couriers or incorrect delivery information.

5. Returns & Refunds

  • Due to the nature of our products, we do not accept returns of opened or used items.

  • Refunds and replacements are only issued in cases of incorrect or damaged orders.

  • View our Refund & Returns Policy for full details.